Check the product model and supplier before you order.
Once an order is placed, 3unex purchases directly to those requirements. Inspect every delivery package you receive, and contact after-sales if there is a problem with the product.
Windows to submit a return
Please check the product model, supplier, and other relevant information carefully before placing the order. If the model is wrong due to your own reasons, 3unex will not accept a return or refund request.
1 month from receipt
Returns for non-performance issues — quantity mismatch, wrong specification or model, appearance defects, or damaged packaging — must be submitted within 1 month of receiving the goods. Later requests are not accepted.
3 months from receipt
Returns for product quality issues must be submitted within 3 months of receiving the goods. Later requests are not accepted.
How a return qualifies
Returned goods must stay resalable, and quality claims need evidence 3unex can take to the supplier.
Complete original packaging
Keep the complete original package, including outer packaging and inner filling. Goods must be unused, untested, and in a resalable state. The goods label is 3unex’s proof of coordination with the supplier; if it is lost, the return will not be accepted.
Bilingual test reports
For quality-related returns, provide a detailed performance test report in both Chinese and English as the basis for 3unex to negotiate with the supplier. If necessary, also provide a third-party test report approved by both parties.
What to send with a request
Provide the 3unex order number, product pictures, the goods label, and a detailed problem description. After verification, 3unex may exchange, refund, or accept a return.
Cases we cannot accept
- Damage or loss of the original packaging and cargo labels.
- Products already used or tested on a machine.
- Non-performance issues more than 1 month after delivery; product quality issues more than 3 months after delivery. Subject to the date of delivery.
- Products marked as NCNR (non-refundable and non-exchangeable) in the contract, and products made for special customer needs or specially customized.
- Misbooking caused by the customer’s own reasons.
- Unauthorized returns: 3unex will not refund, and the customer bears the return shipping fee.
For goods identified as counterfeit by authoritative third-party testing institutions, 3unex will refund the full payment and compensate according to the value of the counterfeit goods (excluding tax). Compensation will not exceed $60,000 for a single order.
Feedback within 3 working days
After you submit an after-sales application, 3unex after-sales staff will accept it and give feedback within 3 working days. You can inquire about acceptance results and processing progress through the contacts below.
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Contact timeWorking days 09:00–18:00
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Emailsupport@3unex.com
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Phone+852 4640 8902
Need to open an after-sales case?
Send the order number, product pictures, the goods label, and a detailed problem description.